Patient Information
Everything you need to know about visiting HealthFirst Medical Clinic.
New Patients Welcome
We're accepting new patients of all ages. Getting started is easy!
How to Register
Book Your First Appointment
Call us on (03) 9666 1234 or book online through our patient portal.
Complete Registration Form
Download and complete our new patient form, or arrive 10 minutes early to fill it out at the clinic.
Bring Required Documents
Bring your Medicare card, concession card (if applicable), and any relevant medical records.
Meet Your Doctor
Your doctor will discuss your medical history and any current health concerns.
Bulk Billing Information
We offer bulk billing to make healthcare accessible and affordable
What is Bulk Billing?
Bulk billing means we charge Medicare directly for your consultation, so you don't have any out-of-pocket costs. You simply present your Medicare card at your appointment.
Who is Eligible?
We bulk bill for:
- Children under 16 years
- Concession card holders (Pension, Health Care Card, DVA Gold Card)
- General patients (doctor's discretion)
Private Billing
For patients who don't meet bulk billing criteria, we offer private billing with competitive rates. You can claim a Medicare rebate and any gap may be covered by private health insurance.
Please note: Some services like medical certificates, insurance reports, and forms may incur additional fees.
Online Bookings
Book your appointment online 24/7 at your convenience
Booking Benefits
Available 24/7
Book outside clinic hours
Choose Your Doctor
Select your preferred GP
Pick Your Time
See available slots instantly
SMS Reminders
Get appointment reminders
Or call us: (03) 9666 1234
What to Bring
Please bring these items to your appointment
Medicare Card
Essential for bulk billing and Medicare rebates
Concession Card
If you hold a pension or health care card
Current Medications
List of all medications and dosages
Medical Records
Any relevant test results or referrals
First Visit?
Please arrive 10 minutes early to complete our new patient registration form. You can also download and complete it beforehand from our website.
Cancellation Policy
We understand that sometimes you need to cancel or reschedule your appointment. We kindly request at least 2 hours notice if you need to cancel.
This allows us to offer your appointment time to other patients who may need urgent care. You can cancel or reschedule by:
- Calling (03) 9666 1234 during business hours
- Using our online booking portal
- Replying to your SMS appointment reminder
Have Questions?
Our friendly reception team is here to help with any queries.